We offer a 45-day money-back guarantee for all the products purchased from the official Dolphin Web Solution sources. If you are not satisfied with our products or services, you can apply for a refund within 45 days of the purchase. Your purchase request will be analyzed and fulfilled within seven business days.
To request a refund, you can raise a ticket with details, including Order ID, Transaction ID, and the email address from which the transaction was made.
However, the refunds are subject to terms and conditions, as discussed below.
- No refunds are applicable after 45 days of purchase.
- If the item is not working as per claim and you failed to raise a ticket for help
- If you create a ticket for help and didn't provide staging/live environment details to solve the issue. In that case, we'll not give you a refund.
- If you create a ticket for help with all the required details and we'll fail to solve the issue then we'll give you a refund.
- Only the payments made from PayPal are applicable for refunds.
- You cannot request more than one refund per order.
- You cannot request a refund if you face problems with installation or support.